Our Privacy Policy.
Your privacy matters to us. Learn how RKM Property Services collects, uses, stores and protects information when you visit our website or enquire about our commercial cleaning services.
1. Introduction
RKM Property Services ("RKM", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This policy explains how we handle information when you visit our website, contact us, request a cleaning quote or engage our commercial cleaning services.
RKM Property Services operates as a small Australian business. While the Australian Privacy Principles may not apply to all small businesses, we aim to follow sensible privacy and information security practices and comply with laws applicable to our operations.
2. Information We Collect
Depending on your interaction with our business, we may collect:
- Your name and contact details.
- Your business or company name.
- Your email address and phone number.
- Your suburb or cleaning service location.
- The type of cleaning service required.
- Your preferred cleaning frequency.
- Information about your premises and cleaning requirements.
- Messages submitted through our website or email.
- Information relating to quotations, services and invoices.
- Technical website information where collected by our systems.
We generally collect information directly from you when you contact us or request our services.
Please avoid submitting sensitive personal information through our general enquiry form unless specifically requested.
3. How We Use Your Information
We use information for legitimate business purposes, including:
- Responding to customer enquiries.
- Preparing and providing cleaning quotations.
- Discussing cleaning requirements and schedules.
- Arranging and delivering cleaning services.
- Communicating about bookings and service arrangements.
- Managing invoices and business records.
- Maintaining website functionality and security.
- Meeting applicable legal obligations.
We aim to use information only for purposes connected with our business activities or otherwise permitted by law.
4. Website Enquiry Forms
When you submit an enquiry through our website, we collect the information you provide in the form.
This may include your name, business name, email address, phone number, suburb, cleaning service type, preferred frequency and message.
We use this information to respond to your enquiry, understand your requirements and discuss a possible cleaning arrangement.
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to support functionality, security and performance.
If website analytics or advertising measurement tools are enabled, these may collect information about website visits and interactions.
You can manage cookies through your browser settings. Disabling certain cookies may affect website features.
7. Information Security
We take reasonable precautions to protect information against unauthorised access, misuse, loss or disclosure.
Information may be stored in business email accounts, website systems and electronic business records.
While we take reasonable precautions, no electronic storage or transmission method can be guaranteed to be completely secure.
8. Retention of Information
We retain information for as long as reasonably necessary to respond to enquiries, provide services, maintain business records and comply with applicable obligations.
Information that is no longer required may be securely deleted, destroyed or de-identified, subject to relevant recordkeeping needs.
9. Accessing or Correcting Information
If you would like to request access to information we hold about you or ask us to correct inaccurate details, please contact us.
We may need to verify your identity before responding to a request. Requests will be considered in accordance with applicable law and our reasonable business requirements.
10. Marketing Communications
If we send promotional communications, we aim to do so in accordance with applicable Australian laws.
You may contact us to request that we stop sending promotional communications.
11. Overseas Information Processing
Some technology, email, hosting or business service providers may store or process information outside Australia.
Where this occurs, the handling of information will depend on the relevant service provider and applicable legal requirements.
12. External Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies.
13. Privacy Questions & Concerns
If you have questions or concerns about how your information has been handled, please contact RKM Property Services.
We will review reasonable privacy concerns and aim to respond within an appropriate timeframe.
Where applicable, individuals may also have rights to raise complaints with relevant Australian regulatory bodies.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations or applicable laws.
The latest version will be published on our website with an updated revision date.
Questions About Your Privacy?
Contact RKM Property Services if you have a question about this policy or the information you have provided to us.